CNCS Direct Terms and Conditions

Effective Date: 10/01/2025

1. Introduction

Welcome to CNCS Direct ("Company," "we," "us," "our"). These Terms and Conditions ("Terms") govern your access and use of our website at www.cncsdirect.com and related services ("Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use our Service.

2. Communications

By creating an account, you consent to receiving communications from us, including newsletters, marketing, transactional, and service-related communications. You may opt out of non-essential communications at any time.

3. Purchases and Billing

When making purchases, you agree to provide accurate billing and payment details.

Carrier Fees: Initial setup may include compliance or registration fees charged directly by carriers. Fees may vary.

Recurring Billing: You authorize CNCS Direct to automatically charge recurring fees for subscription plans, add-ons, and excess usage.

Taxes: You are solely responsible for ensuring compliance with federal, state (including Oklahoma), and local tax obligations. CNCS Direct provides tax calculation features where available but is not liable for tax errors or non-compliance.

Annual Subscription Terms

a. Commitment Period
By selecting an annual subscription plan, you acknowledge and agree that your purchase constitutes a 12-month contractual commitment to CNCS Direct services. The annual subscription term begins on the date of purchase and continues for twelve (12) consecutive months.

b. Payment and Non-Refundability
Annual subscription fees are billed in full at the time of purchase. All annual payments are final and non-refundable, including but not limited to cases of partial use, early cancellation, or account inactivity during the subscription term.

c. Mid-Term Cancellation
You may request cancellation of your annual plan at any time; however, such cancellation will take effect at the end of the current 12-month term. Services will remain active and accessible until that date, after which your subscription will automatically terminate. No prorated refunds or credits will be issued for unused portions of the subscription period.

d. Renewal
At the end of the 12-month term, your subscription may automatically renew at the then-current annual rate, unless you cancel prior to the renewal date in accordance with CNCS Direct’s cancellation procedures.

e. Acknowledgment
By completing an annual subscription purchase, you expressly acknowledge and agree to these terms, including the non-refundable nature of the payment and the full 12-month service commitment.

4. Promotions

Promotions, contests, or sweepstakes may have separate rules in addition to these Terms. Participation constitutes acceptance of both.

5. Content Responsibility

You are solely responsible for all content transmitted, stored, or displayed through the Service. This includes compliance with applicable laws such as telemarketing (TCPA), privacy, and consumer protection.

We reserve the right (but not the obligation) to monitor and remove content that violates these Terms.

6. Accounts and Domains

Account information must remain accurate, complete, and current.

Accounts include a web domain provided by CNCS Direct.

Domain Ownership: All domains purchased through CNCS Direct remain our property. Domain transfers require approval and a transfer fee (approximately $299, subject to change).

Linked Google Workspace accounts are billed monthly per seat.

7. Communication Credits

Each membership plan includes a base allocation of Communication Credits.

Credits cover SMS, phone calls, email, AI usage, and carrier compliance fees.

Exceeding credits results in automatic charges for additional blocks.

Pricing is subject to change based on carrier or vendor adjustments.

You are responsible for monitoring your usage.

8. Intellectual Property

All original content, features, and functionality of the Service remain the exclusive property of CNCS Direct and its licensors.

9. Third-Party Links and Services

Our Service may include links or integrations with third-party vendors, subprocessors, or affiliates. CNCS Direct is not responsible for third-party practices, and your use of such services is at your own risk.

10. Termination

We may suspend or terminate your account at any time, without notice, for violations of these Terms, misuse of services, or legal/regulatory requirements.

11. Indemnification

You agree to indemnify, defend, and hold harmless CNCS Direct, its affiliates, employees, officers, directors, and licensors from claims, damages, or liabilities arising out of your use of the Service, your content, or your violation of these Terms.

12. Limitation of Liability

To the maximum extent permitted by law:

CNCS Direct is not liable for indirect, incidental, special, consequential, or punitive damages.

Liability for direct damages is limited to the total fees paid by you to CNCS Direct in the three (3) months preceding the claim.

13. Disclaimer

The Service is provided “as-is” and “as-available” with no warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

14. Compliance with Laws

You are solely responsible for compliance with all applicable laws, including:

Telemarketing laws (TCPA).

Data protection laws (GDPR, CCPA, HIPAA if applicable).

Consumer protection regulations.

15. HIPAA and Sensitive Data

CNCS Direct is not a HIPAA-covered entity. HIPAA compliance applies only if you maintain an active HIPAA-enabled subscription. If such a subscription lapses, your Business Associate Agreement (BAA) with CNCS Direct terminates immediately.

16. AI Features and Voice Agents

We use AI-powered features ("AI Features"). By using them, you agree that:

AI outputs are automatically generated and must be reviewed by you before use.

CNCS Direct makes no warranties regarding accuracy, completeness, or fitness for purpose.

CNCS Direct is not liable for errors, misuse, or damages arising from AI outputs.

17. Affiliate Program

If you participate in the CNCS Direct Affiliate Program:

Affiliates may receive referral information to track commissions.

Participation is governed by the Affiliate Agreement, which is incorporated into these Terms.

Affiliates are independent and not employees or representatives of CNCS Direct.

18. Subprocessors

We use subprocessors, including third-party AI providers (e.g., Retell AI, Synthflow, Botpress). Data may be processed by these vendors under contractual safeguards. CNCS Direct is not responsible for their independent acts or omissions.

19. Governing Law and Arbitration

These Terms are governed by the laws of Oklahoma, USA.

Any disputes will be resolved exclusively by binding arbitration in Tulsa, Oklahoma, under the American Arbitration Association rules. Class actions are waived.

20. Force Majeure

CNCS Direct will not be liable for delays or failures due to causes beyond our reasonable control, including natural disasters, cyberattacks, regulatory actions, or acts of God.

21. Website Setup and Management Terms

CNCS Direct offers full website setup and management services for businesses seeking a professional online presence directly connected to their CRM system.

Website Setup or Transfer

You may transfer your existing website or have our team build a new one for a $597 one-time setup fee, which covers up to 10 pages.

Each additional page beyond the first 10 will be billed at $29 per page.

Our CNCS Direct 24/7 Marketing Support Team assists with transferring your domain if it is not currently hosted on our platform.

Typical delivery for a 10-page website is 1–2 weeks, depending on the project’s complexity and client responsiveness.

Hosting and Maintenance

All websites built or transferred to CNCS Direct include a $97 monthly hosting and maintenance fee.

This fee includes:

Secure hosting

Ongoing maintenance and performance updates

Unlimited content updates and page additions for future events or projects, at no additional charge.

Support Requests

Website update or maintenance requests can be submitted anytime through the CNCS Direct 24/7 Marketing Support Team using our support ticket system.

Requests are typically completed within 1–3 business days, depending on complexity.

Ownership and Access

Websites hosted and maintained by CNCS Direct remain on the CNCS Direct platform.

Clients may request a domain transfer at any time; a domain release and transfer fee may apply in accordance with CNCS Direct’s standard Terms of Service.

22. Modifications

We may revise these Terms at any time. Material changes will be posted with at least 30 days’ notice. Continued use of the Service constitutes acceptance of revised Terms.

23. Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

24. Entire Agreement

These Terms, along with our Privacy Policy, Data Processing Agreement, and Affiliate Agreement, constitute the entire agreement between you and CNCS Direct.

Contact Information

CNCS Direct is a DBA of CN Consulting LLC
4864 S Yale Ave
Tulsa, Oklahoma 74135
Email: [email protected]