CNCS Direct Terms and Conditions

Effective Date and Last Updated: July 27, 2026

CN Consulting LLC d/b/a CNCS Direct

IMPORTANT: THESE TERMS INCLUDE AUTOMATIC-RENEWAL TERMS, LIMITATIONS OF LIABILITY, AN ARBITRATION AGREEMENT, AND A CLASS-ACTION WAIVER. PLEASE READ THEM CAREFULLY.

1. Agreement and Acceptance

These Terms and Conditions (“Terms”) form a binding agreement between CN Consulting LLC, doing business as CNCS Direct (“CNCS Direct,” “Company,” “we,” “us,” or “our”), and the person or entity that accesses, purchases, or uses the Services (“Client,” “you,” or “your”).

These Terms govern www.cncsdirect.com, CNCS Direct software accounts, CRM services, communications tools, AI features, websites, hosting, consulting, coaching, implementation, Done For You services, support, and related products and services (collectively, the “Services”).

By creating an account, clicking to accept, signing an order form, purchasing a Service, or using the Services, you confirm that you have read, understood, and agreed to these Terms. If you accept these Terms for a business or organization, you represent that you have the authority to bind that business or organization.

An order form, proposal, checkout page, statement of work, Business Associate Agreement, Data Processing Agreement, Affiliate Agreement, or other written agreement accepted by both parties may contain additional terms. If there is a direct conflict, the more specific written agreement will control for the applicable Service.

2. Eligibility, Business Use, and Account Authority

You must be at least eighteen (18) years old and legally able to enter into a contract. Unless expressly stated otherwise, the Services are intended primarily for business and professional use.

You are responsible for maintaining accurate account information, protecting login credentials, controlling user access, and all activity occurring through your account. You must promptly notify CNCS Direct of suspected unauthorized access or security incidents involving your account.

3. Services and Changes to the Platform

CNCS Direct provides access to software, tools, training, support, implementation, marketing, communications, automation, AI, website, and professional services as described in the applicable plan, order, or proposal.

Features, interfaces, vendors, usage limits, and integrations may change over time. We may add, modify, replace, suspend, or discontinue a feature when reasonably necessary for security, legal compliance, vendor changes, platform improvements, or business operations.

We do not guarantee that every feature, integration, or third-party service will remain available in its current form.

4. Plans, Purchases, Fees, and Billing

4.1 Accurate Billing Information

You agree to provide and maintain complete and accurate contact, billing, and payment information.

You authorize CNCS Direct and its payment processors to charge your selected payment method for all fees, taxes, usage charges, add-ons, carrier fees, and other amounts due under your account.

4.2 Recurring Billing and Automatic Renewal

Subscription plans and recurring add-ons automatically renew for successive periods equal to the then-current billing cycle unless canceled in accordance with Section 6.

By purchasing a recurring Service, you expressly authorize recurring charges without requiring separate authorization for each payment.

Renewal charges may be made at the then-current price. We will provide notice of material pricing changes when required by law. Continued use after the effective date of a disclosed price change constitutes acceptance.

4.3 Failed Payments, Collection, and Chargebacks

If a payment fails or becomes past due, we may retry the payment method, suspend Services, restrict features, or terminate the account.

You remain responsible for amounts incurred before suspension or termination. You agree to reimburse reasonable collection costs and legally permitted fees.

Before initiating a chargeback or payment dispute, you agree to contact CNCS Direct and provide a reasonable opportunity to investigate and resolve the issue. Filing an improper or fraudulent chargeback does not eliminate your payment obligations.

4.4 Taxes and Third-Party Charges

Fees exclude applicable taxes unless stated otherwise.

You are responsible for applicable sales, use, excise, telecommunications, and similar taxes, excluding taxes based on CNCS Direct’s net income.

Carrier registration, messaging compliance, telephone, email, AI, payment-processing, domain, workspace, and other vendor charges may be passed through to you and may change as vendor rates change.

5. Annual Subscription Terms

5.1 Twelve-Month Commitment

An annual subscription is a twelve (12)-month contractual commitment beginning on the purchase or renewal date.

Unless an order states otherwise, the annual fee is billed in full at the beginning of the term.

5.2 Final and Non-Refundable

Annual subscription payments are final and non-refundable, including for partial use, account inactivity, downgrade requests, or cancellation before the end of the term, except where required by law or expressly stated in a written refund guarantee.

5.3 Renewal

At the end of the annual term, the subscription will automatically renew for another annual term at the then-current rate unless you provide a valid cancellation notice under Section 6 at least thirty (30) days before the renewal date.

6. Subscription Cancellation and Account Closure

6.1 Thirty-Day Written Notice

All subscription cancellations require at least thirty (30) days’ written notice.

A cancellation request becomes effective thirty (30) days after CNCS Direct receives it, unless a later date is requested.

Charges scheduled or incurred before the effective cancellation date remain due and may be processed. No prorated refunds or credits will be issued.

6.2 Annual Plans

Cancellation of an annual plan stops the next renewal only if timely notice is received.

Cancellation does not shorten the current twelve-month commitment or create a refund for unused time.

6.3 How to Cancel

Cancellation requests must be submitted through CNCS Direct’s designated cancellation form or procedure or by email to [email protected].

The request must identify the account and the authorized requester. A request is not complete until sufficient information is provided to verify the account and the requester’s authority to cancel.

6.4 Data and Access After Cancellation

Access may end on the effective cancellation date.

You are responsible for exporting needed contacts, content, reports, media, and other Client Data before access ends.

Subject to applicable law and our data-retention practices, we may delete or anonymize Client Data after termination and are not required to maintain or recover it.

7. Refunds, Credits, and Promotional Offers

Except as expressly provided in these Terms, a written guarantee, or applicable law, setup fees, subscriptions, usage charges, carrier fees, custom work, digital products, and completed services are non-refundable.

Credits, discounts, trials, and promotions have no cash value, are non-transferable, and may be subject to separate conditions.

8. Paid Appointments, Coaching, and Consulting

8.1 Appointment Cancellation Fee

Paid appointments reserve dedicated time on CNCS Direct’s schedule and may require advance preparation, staffing, administrative work, and payment-processing costs. Once scheduled, that time may no longer be available to another client.

If you cancel a paid appointment, CNCS Direct will retain a cancellation fee equal to thirty percent (30%) of the appointment price.

The remaining seventy percent (70%) will be refunded to the original payment method, subject to standard payment-processing times.

8.2 Rescheduling and No-Shows

Rescheduling requests are subject to availability and CNCS Direct’s approval.

If a rescheduled appointment is later canceled, the 30% cancellation fee will still apply.

If you fail to attend without notice, arrive too late for the appointment to be reasonably completed, or fail to provide information required for the session, CNCS Direct may treat the appointment as completed and retain up to one hundred percent (100%) of the fee.

8.3 CNCS Direct Cancellations

If CNCS Direct cancels a paid appointment and cannot provide the appointment as scheduled, you may choose to reschedule or receive a full refund of the amount paid for that appointment.

8.4 No Guaranteed Outcome

Coaching, consulting, strategy, implementation, and training provide professional guidance and assistance but do not guarantee revenue, leads, sales, rankings, compliance, profitability, or any particular business result.

You remain responsible for all business decisions and implementation.

9. Communication Credits and Usage-Based Services

Plans may include communication or usage credits for SMS, MMS, email, calls, telephone numbers, AI, automation, or other metered Services.

Included amounts, measurements, and expiration rules are determined by the applicable plan.

Usage beyond included limits may result in automatic purchases or charges for additional usage or credit blocks.

You are responsible for monitoring usage, user permissions, automations, broadcasts, AI activity, and connected integrations. Vendor delays in reporting usage may cause charges to appear after the activity occurred.

10. Messaging, Calling, Email, and Consent Compliance

You—not CNCS Direct—determine the recipients, content, timing, purpose, and legal basis for communications sent through your account.

You are solely responsible for obtaining and documenting all legally required consent and for complying with the Telephone Consumer Protection Act, Telemarketing Sales Rule, CAN-SPAM Act, state telemarketing and privacy laws, carrier rules, industry standards, do-not-call requirements, calling-hour restrictions, identification requirements, opt-out requests, and similar obligations.

You must honor opt-outs promptly, maintain accurate consent records, use truthful sender information, and avoid purchased or unlawfully collected lists.

CNCS Direct may block, throttle, suspend, or terminate communications that create legal, carrier, deliverability, security, or reputational risk.

You acknowledge that carrier registration or approval does not establish legal compliance and does not guarantee message delivery, telephone-number availability, inbox placement, or carrier acceptance.

11. Client Content, Data, and Instructions

You retain ownership of information, contacts, media, trademarks, materials, and other content you or your users submit to the Services (“Client Data”).

You grant CNCS Direct and its service providers a non-exclusive, worldwide, royalty-free license to host, copy, transmit, modify, display, and process Client Data only as reasonably necessary to provide, secure, support, and improve the Services and comply with applicable law.

You represent that you have all rights and permissions needed for Client Data and your instructions to CNCS Direct.

You are responsible for the accuracy and legality of Client Data, maintaining appropriate backups, making retention decisions, and responding to individuals exercising privacy rights.

12. Acceptable Use

You may not use the Services to:

Violate any law, regulation, court order, carrier rule, or another person’s rights.

Send spam, unlawful marketing, deceptive content, harassment, threats, or abusive communications.

Upload malware, attempt unauthorized access, interfere with security, or disrupt the Services.

Impersonate another person or misrepresent your identity, affiliation, products, or services.

Collect, use, or disclose personal, financial, health, or confidential information without proper authority.

Reverse engineer, scrape, resell, sublicense, or commercially exploit the platform except as expressly authorized.

Use AI or automation to make unlawful, discriminatory, deceptive, or high-impact decisions without appropriate human review.

Create excessive usage or activity that threatens platform stability, deliverability, security, vendor relationships, or other users.

We may investigate suspected violations and take reasonable protective action, including removing content, limiting usage, suspending features, or terminating access.

13. AI Features, Voice Agents, and Automated Content

AI-generated outputs may be inaccurate, incomplete, biased, outdated, offensive, or unsuitable.

You must independently review and approve AI-generated text, calls, summaries, decisions, recommendations, and actions before relying on or publishing them.

You are responsible for required disclosures, call-recording consent, voice or likeness permissions, consumer notices, escalation procedures, scripts, knowledge sources, and human oversight for AI agents.

You may not use an AI voice or identity to impersonate a person without authorization.

CNCS Direct does not warrant the accuracy, availability, legal compliance, or fitness of AI outputs.

AI features are tools and are not legal, tax, medical, insurance, employment, financial, or other licensed professional advice.

14. Websites, Funnels, Forms, and Digital Assets

14.1 Project Scope and Client Cooperation

Website, funnel, form, and landing-page work is limited to the scope described in the applicable order or proposal.

Timelines are estimates and depend on project complexity, timely access, content, approvals, revisions, DNS changes, vendors, and Client responsiveness.

Delays caused by the Client or third parties will extend delivery dates.

14.2 Standard Website Package

Unless a different written order applies, a standard website setup or transfer is $597 for up to ten (10) pages. Additional initial-build pages are $29 per page.

Prices may change for future purchases.

Custom development, ecommerce, advanced integrations, copywriting beyond the stated scope, accessibility remediation, migrations, and complex functionality may require a separate quote.

14.3 Hosting and Maintenance

Unless a different written order applies, websites built or transferred to CNCS Direct require a $27 monthly hosting and maintenance fee.

Standard hosting and maintenance may include secure hosting, routine platform maintenance, and reasonable content updates.

“Unlimited updates” means a reasonable number of ordinary content edits within the existing website design and functionality.

Unlimited updates do not include unlimited labor, complete redesigns, new custom functionality, bulk content entry, complex integrations, emergency work, or projects that materially expand the original scope.

CNCS Direct may schedule requests, combine related requests, apply reasonable-use limits, or quote additional work.

14.4 Client Materials and Approvals

You are responsible for supplying accurate content, required legal disclosures, privacy notices, accessibility requirements, licenses, and approvals.

Approval or publication of a website or digital asset confirms your acceptance of the work as delivered, subject to any written correction period.

14.5 Performance and Accessibility

CNCS Direct does not guarantee search rankings, traffic, leads, conversions, uptime, accessibility compliance, or compatibility with every browser, device, extension, or third-party service.

Unless expressly included in writing, legal compliance reviews and formal accessibility audits are outside the project scope.

15. Domains, Email, and Google Workspace

Domain registrations, transfers, DNS, email, and workspace services may involve third-party registrars and providers.

You must provide accurate registration information and cooperate with verification or transfer requests.

A domain purchased or managed through CNCS Direct may be registered or administratively held through CNCS Direct or a service provider for account management.

Subject to contractual restrictions, provider rules, payment of all amounts due, identity verification, and any disclosed transfer or administrative fee, CNCS Direct will reasonably cooperate with a requested domain transfer.

Promotional, complimentary, leased, or CNCS Direct-owned domains remain the property of CNCS Direct unless otherwise agreed in writing.

Domain transfers, DNS propagation, email delivery, account recovery, and provider approvals are not fully within CNCS Direct’s control.

Linked Google Workspace or similar accounts are billed per seat at the applicable rates.

16. Third-Party Services and Subprocessors

The Services depend on third-party platforms, carriers, payment processors, AI providers, hosting providers, registrars, integration partners, and subprocessors.

Their terms, privacy practices, outages, limitations, pricing, and decisions may affect the Services.

CNCS Direct is not responsible for third-party acts, omissions, service changes, data practices, suspensions, outages, or discontinuation.

Integrations may stop working when a third party changes its application, API, authorization, or policies.

Current subprocessors may be identified in our privacy or data-processing materials and may change over time.

17. Support and Done For You Services

Support response and completion times are estimates, not guarantees, unless a signed service-level agreement states otherwise.

The 24/7 availability of a support channel does not mean every request will be completed immediately or that every specialist is available at all times.

Done For You, implementation, migration, and custom-build requests require adequate instructions, permissions, content, and approvals.

Complex work, changes in scope, third-party problems, or additional revisions may require more time or additional fees.

You are responsible for testing and approving workflows, automations, content, and configurations before live use.

18. Intellectual Property

CNCS Direct and its licensors own the Services, software, platform configuration, trademarks, documentation, training, templates, processes, know-how, and other proprietary materials, excluding Client Data.

Upon full payment, you may use final custom deliverables created specifically for you for your internal business purposes.

CNCS Direct retains ownership of pre-existing materials, reusable templates, system architecture, general skills, methods, and tools used to create those deliverables.

No source code, platform ownership, reseller right, or intellectual property ownership is transferred unless expressly agreed in writing.

Feedback you provide may be used by CNCS Direct without restriction or compensation, provided it does not identify confidential Client Data without permission.

19. Confidentiality

Each party may receive non-public business, technical, financial, or customer information from the other.

The receiving party will use reasonable care to protect confidential information and use it only to provide or receive the Services.

This obligation does not apply to information that:

Becomes public through no breach of these Terms.

Was already lawfully known by the receiving party.

Was independently developed without use of the confidential information.

Was lawfully received from another source without a confidentiality obligation.

A party may disclose confidential information when legally required and, when legally permitted, will provide reasonable notice.

This section does not replace a separate nondisclosure agreement or Business Associate Agreement.

20. Privacy, Security, and Sensitive Information

Use of the Services is also subject to the CNCS Direct Privacy Policy and, when applicable, a Data Processing Agreement.

No system is completely secure, and CNCS Direct does not guarantee that unauthorized access, transmission errors, security incidents, or data loss will never occur.

You must use reasonable security measures, including strong credentials, appropriate permissions, and multifactor authentication where available.

You may not store highly sensitive information—such as full payment-card data, government identification numbers, passwords, or protected health information—unless the applicable Service is expressly designed and authorized for it.

21. HIPAA and Protected Health Information

CNCS Direct is not acting as a HIPAA-covered entity.

HIPAA-related functionality is available only through an active HIPAA-enabled subscription and, when required, an executed Business Associate Agreement.

You may not upload or process protected health information until the appropriate subscription, configuration, and Business Associate Agreement are active.

If the HIPAA-enabled subscription ends, the associated Business Associate Agreement terminates in accordance with its terms, except for provisions that legally survive termination.

You remain responsible for determining whether HIPAA applies, configuring access appropriately, training users, and complying with your obligations as a covered entity or business associate.

22. Suspension and Termination by CNCS Direct

We may suspend, restrict, or terminate Services immediately when reasonably necessary because of:

Nonpayment.

Unlawful or abusive activity.

A security risk.

Carrier or vendor requirements.

Threatened harm to CNCS Direct, another user, or a third party.

A material breach of these Terms.

Legal or regulatory obligations.

When practical and appropriate, we may provide notice and an opportunity to correct the issue.

Suspension or termination does not waive amounts already due.

Sections concerning payment, intellectual property, confidentiality, disclaimers, indemnification, limitation of liability, dispute resolution, and other provisions that by their nature should survive will remain effective after termination.

23. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

CNCS DIRECT DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

CNCS Direct does not guarantee:

Uninterrupted or error-free operation.

Delivery of communications.

Regulatory approval.

Data recovery.

Compatibility with every platform or integration.

Security against every threat.

Revenue, leads, sales, rankings, or business results.

Continued availability of any integration, telephone number, domain, feature, vendor, or AI model.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CNCS DIRECT AND ITS OWNERS, AFFILIATES, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

THIS INCLUDES LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES; COSTS OF SUBSTITUTE SERVICES; OR CLAIMS ARISING FROM THIRD-PARTY SERVICES, COMMUNICATION FAILURES, AI OUTPUTS, OR UNAUTHORIZED ACCOUNT USE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF CNCS DIRECT FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO CNCS DIRECT FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY.

These limitations apply regardless of the theory of liability and even if a remedy fails its essential purpose.

These limitations do not apply to liability that cannot legally be excluded or limited.

25. Indemnification

You will defend, indemnify, and hold harmless CNCS Direct and its owners, affiliates, employees, contractors, licensors, and service providers from third-party claims, investigations, penalties, losses, damages, judgments, costs, and reasonable attorneys’ fees arising from or related to:

Your Client Data.

Your communications, campaigns, products, or services.

Your violation of any law, carrier rule, or these Terms.

The actions of your employees, contractors, representatives, or account users.

Your infringement or misuse of another person’s rights.

Your use of AI, automations, websites, communications, or integrations.

CNCS Direct will provide reasonable notice of a covered claim and may participate in the defense.

You may not settle a claim in a manner that admits fault by or imposes obligations on CNCS Direct without CNCS Direct’s written consent.

26. Governing Law, Informal Resolution, Arbitration, and Class Waiver

26.1 Governing Law

These Terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-law principles.

The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions.

26.2 Informal Resolution

Before filing arbitration or a lawsuit, the complaining party must send written notice describing the dispute and the requested resolution.

The parties will attempt in good faith to resolve the dispute for at least thirty (30) days after receipt of the notice.

26.3 Binding Arbitration

Except for an eligible individual claim in small-claims court or a request for temporary or preliminary injunctive relief concerning intellectual property, data security, or unauthorized system access, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration.

Arbitration will be administered by the American Arbitration Association under the rules applicable to the dispute.

Arbitration will take place in Tulsa County, Oklahoma, unless the applicable rules or law require another location or a remote proceeding.

26.4 Class-Action and Jury-Trial Waiver

EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL.

CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION, TO THE EXTENT PERMITTED BY LAW.

26.5 Arbitration Severability

If the class-action waiver is found unenforceable for a particular claim, that claim will proceed in a court of competent jurisdiction, and the remaining claims will be arbitrated.

If arbitration is found entirely unenforceable, exclusive venue will be in the state or federal courts located in Tulsa County, Oklahoma. Each party consents to jurisdiction in those courts.

27. Electronic Communications and Signatures

You consent to receive agreements, disclosures, invoices, notices, and other communications electronically.

Electronic acceptance, signatures, and records have the same effect as paper originals to the fullest extent permitted by law.

You are responsible for keeping your email address current.

Marketing communications may be opted out of using the provided method. Transactional, billing, security, and service-related communications may continue while you maintain an account or as otherwise permitted by law.

28. Promotions and Affiliate Program

Promotions, contests, trials, and sweepstakes may have separate rules.

If you participate in the CNCS Direct Affiliate Program, the Affiliate Agreement is incorporated into these Terms.

Affiliates are independent contractors and are not employees, agents, partners, or authorized representatives of CNCS Direct.

29. Force Majeure

CNCS Direct is not liable for delay, interruption, or failure caused by events beyond its reasonable control.

These events may include natural disasters, severe weather, fire, epidemic, war, terrorism, labor disputes, utility or internet failures, cyberattacks, government actions, carrier restrictions, vendor outages, platform failures, or acts of God.

30. Changes to These Terms

We may update these Terms from time to time.

Material changes will be posted or otherwise communicated at least thirty (30) days before they take effect when reasonably practicable or required by law.

Changes required for security, legal compliance, vendor requirements, or new features may take effect sooner.

Your continued use of the Services after revised Terms become effective constitutes acceptance.

Changes do not retroactively alter a specific signed order or fixed commitment unless permitted by that agreement or accepted by both parties.

31. General Provisions

These Terms and incorporated agreements constitute the entire agreement concerning the Services and supersede prior discussions on the same subject.

Failure to enforce a provision is not a waiver of that provision.

You may not assign these Terms without our written consent. CNCS Direct may assign these Terms in connection with a merger, reorganization, sale of assets, or operation of the Services.

If a provision is held invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain effective.

Headings are provided for convenience only.

The words “including” and “includes” mean “including without limitation.”

32. Contact Information

CN Consulting LLC d/b/a CNCS Direct

4864 South Yale Avenue
Tulsa, Oklahoma 74135

Email: [email protected]

Website: www.cncsdirect.com